Cataclysm is an amazing expansion, I have not had this much fun with the game EVER! All around the questing is just very well built. The dungeons are beautiful, the new mechanics are challenging, plenty is broke with the classes, but time will fix all of that. We even managed to down the new boss in Tol Barad in our first visit. Things are going well… well so it seems. The best thing about WoW is that is an MMO and people make the game enjoyable. Having an awesome group of people to play with makes it a wonderful experience… but the moment you step out, the moment the game changes and it turns into a very, very frustrating experience.
Blizzard decided that healing was too easy and decided to go back to making it challenging again. They are sticking by their decision of making things more challenging and while I respect that, well it has also made for some horrible interactions with people. I hear stories every day from guildies having horrible times in heroics. Even though my healer is past the gear level for heroics I stay away. I run heroics with my tank only with guildies and gave up trying to have people CC in pugs.
Sometimes you get into a group and everyone does what they are supposed to, but the norm right now is that one person will not do what they are supposed to and ruin the experience for the rest. Most people got used to the pace of chain pulling heroics during the last part of Wrath and expect that same speed out of a heroic dungeon. I think people don’t realize that heroic is not a 15 minute burn through bosses run, but a couple of hour commitment to team work and execution.
As a guild we have completed most heroic dungeons. Some people have already done them all and are even working on the achievements. I personally have stepped back and been working on reps and professions. I think that we will run a lot more heroics in the coming weeks and probably stay away from pugs as much as possible.
The anonymity of being behind a keyboard miles away makes people say some nasty stuff. Try to not take it personal and stick to your friends when running things for the time being. Its a nasty world out there at the moment and until people start to slow down in heroics, I think more and more people will find them to be a source of frustration rather than the source of sun they should be.